[{"reviewer":"Melissa Matthews","starRating":"FIVE","comment":"My daughter injured her eye at a basketball game on a Saturday. The office was extremely busy but they made time to get her in right away. The staff was nice and helpful and the doctor was thorough and knowledgeable! I'd definitely recommend.","updateTime":"2025-11-09T18:09:45.591697Z"},{"reviewer":"Ella Davis","starRating":"FIVE","comment":"Great selection, excellent staff, especially Crystal at the Legacy Village store.","updateTime":"2025-11-04T00:15:45.374987Z"},{"reviewer":"Von Hairston","starRating":"FIVE","comment":"They were all professional and great help","updateTime":"2025-11-01T12:44:41.465569Z"},{"reviewer":"Leroy Dias","starRating":"FOUR","updateTime":"2025-10-31T22:14:27.275494Z"},{"reviewer":"Frederick Kennedy","starRating":"FOUR","updateTime":"2025-10-29T23:44:37.903217Z"},{"reviewer":"Christian Mixon","starRating":"ONE","comment":"Experience was horrible!!!!! To anyone skim reading! Make sure if you go you read your receipt and make sure they don't charge you for some 39$ service, unless you ask for it. At first when I walked in I thought they were nice and everything would go smoothly and then suddenly when I was brought back by one of the assistants she had a terrible attitude! Don't remember her name but know she had red hair and glasses. But the worst part because I attempted to look past the attitude was I got charged for services I didn't even ask for and didn't realize it until after I left. The final straw was they got my prescription for my contacts messed up. I went home and compared to my other prescription because although I could see something was messed up about my vision, didn't feel as clear.","updateTime":"2025-10-27T13:00:06.358018Z"},{"reviewer":"Aarika Marie Ugokwe","starRating":"FIVE","updateTime":"2025-10-24T10:51:51.157765Z"},{"reviewer":"Sonia Harrison","starRating":"FIVE","updateTime":"2025-10-23T12:36:32.382769Z"},{"reviewer":"R E","starRating":"FIVE","comment":"Crystal is amazing! She assisted me with selecting the right frames to fit my face.","updateTime":"2025-10-18T12:38:17.840150Z"},{"reviewer":"Freddie Jackson","starRating":"FIVE","comment":"Great experience","updateTime":"2025-10-17T13:18:04.575963Z"},{"reviewer":"Eunique Seifullah","starRating":"FIVE","comment":"Great experience! They were very professional and timely. I felt like every person i interacted with cared. All star team. I would recommend their location.","updateTime":"2025-10-14T14:15:43.349914Z"},{"reviewer":"Reggie Hammond","starRating":"TWO","comment":"Too discreet about all the "premium" options they add to eyeglass lenses. Called about having one removed and was told they already "launched" the preparation of the new glasses. Never again.","updateTime":"2025-10-09T20:29:02.896822Z"},{"reviewer":"Mycalvin","starRating":"FIVE","comment":"9/29/2025..\nDr. Chima and Carol both get 10/10. Professional polite & friendly. I really enjoyed my visit.","updateTime":"2025-10-08T20:28:08.738413Z"},{"reviewer":"Crystal Jackson","starRating":"FIVE","comment":"A rare Sunday appointment! Very thorough and professional care every time.","updateTime":"2025-10-07T13:14:01.015896Z"},{"reviewer":"Tameea Reglus","starRating":"FIVE","comment":"Everyone was friendly and service was fast yet I felt acknowledged.","updateTime":"2025-10-03T16:53:47.619068Z"},{"reviewer":"Ihuffjam","starRating":"ONE","comment":"Business is listed specifically by my insurance provider, staff member on phone was extremely rude and insisted that while pearle vision accepts my insurance, their doctors don't see people with insurance like me. Felt discriminated against and will be advising everyone I know to steer clear of an company like this. Shameful behavior.","updateTime":"2025-10-01T18:52:40.730936Z"},{"reviewer":"Lance Miller","starRating":"FIVE","updateTime":"2025-09-28T17:22:41.422320Z"},{"reviewer":"T Szabo","starRating":"FIVE","updateTime":"2025-09-24T21:11:31.700689Z"},{"reviewer":"Just Alisha","starRating":"FIVE","comment":"Great experience here. Doctor and staff all had great personalities and the eye wear selection was quality.","updateTime":"2025-09-24T18:42:12.435428Z"},{"reviewer":"meredith walker","starRating":"FIVE","updateTime":"2025-09-18T18:08:42.491662Z"},{"reviewer":"Karen Mccullough","starRating":"FIVE","updateTime":"2025-09-18T16:59:49.417228Z"},{"reviewer":"Shellsea Burns","starRating":"FIVE","updateTime":"2025-09-18T12:52:47.862596Z"},{"reviewer":"Ashya Majied","starRating":"TWO","comment":"I was actually disappointed in my recent visit. While the quality of the care from the doctor was good, my overall experience with your front desk staff was unprofessional and left me feeling disrespected.\n\nWhen I arrived for my appointment, I was asked for my insurance information. The first staff member struggled to locate my plan and, without any attempt to call my insurance provider, informed me that my insurance was not accepted and that they had never heard of it. The conversation was conducted in a way that lacked discretion, with multiple employees chiming in on the issue. While they may have intended to help, their collective tone and manner made me feel inadequate and as if I were a burden.\n\nIt was clear from the staff's reactions that they did not believe I had a valid insurance plan and were expecting me to leave. I was made to feel like a problem they were waiting to get rid of, all in a conversation that was audible to anyone in the store.\n\nThis entire situation could have been avoided if the initial employee had simply called my insurance provider as a standard part of their process instead of making assumptions. Instead, without my own initiative and patience, I would have been turned away without receiving the exam I needed. I had to call my insurance provider myself and hand my phone to the staff to resolve the issue. I had to also inquire multiple times to make sure everything was covered. There was no, \"oh our mistake, you are covered etc\".\n\nI believe this experience highlights a need for better training for your staff on both insurance verification and professional customer service. I suggest implementing a clear protocol that includes:\n\nA standard procedure for verifying coverage that involves contacting the insurance company directly before making any assumptions or turning a customer away.Take the extra step to make sure, before reacting and making a customer feel like they've done something wrong. I can't imagine how many other people this might have happened to who just left.\n\nTraining on discretion and communication, ensuring all conversations about a customer's personal or financial information are handled respectfully and privately.\n\nEmphasis on respectful and empathetic customer service, ensuring that every customer feels valued, regardless of their insurance provider or situation.\n\nAs a direct result of this experience, I chose not to purchase glasses from your location. I simply did not feel comfortable giving my business to a team that treated me so poorly initially. I hope you will take this feedback seriously to ensure that no other customer has to endure a similar experience.","updateTime":"2025-09-18T12:43:35.398676Z"},{"reviewer":"quinton turpin","starRating":"FIVE","updateTime":"2025-09-17T13:05:32.586578Z"},{"reviewer":"Steve Baker","starRating":"TWO","comment":"The people are very nice. The doctor is good. But the lab they use is incredibly slow. For the price these glasses cost it's not worth it...","updateTime":"2025-09-16T17:47:22.236712Z"},{"reviewer":"John Harris","starRating":"FIVE","comment":"They opened the #Front door for me! Amazing selection for eyeglasses. I'm handicap. I don't have any problem getting around the store. Had a Small communication problem, but it wasn't a problem! Very friendly and welcoming environment. They aim to give good customer service!","updateTime":"2025-09-13T12:47:06.353043Z"},{"reviewer":"Camie Melton Hanily","starRating":"THREE","updateTime":"2025-09-11T09:20:36.006049Z"},{"reviewer":"Anita Love","starRating":"FIVE","updateTime":"2025-09-06T14:22:37.916117Z"},{"reviewer":"Melinda Krock","starRating":"FIVE","comment":"Great customer service! Amazing doctor! Clean facility! Fast service!","updateTime":"2025-09-03T11:58:52.869745Z"},{"reviewer":"RIVERSYDE IMPERIAL ENT.","starRating":"FIVE","updateTime":"2025-08-31T16:45:58.318851Z"},{"reviewer":"Robert Henderson","starRating":"FIVE","comment":"The staff is friendly they listen to my needs and we're professional.","updateTime":"2025-08-30T12:40:44.527024Z"},{"reviewer":"Deanne Hurley","starRating":"FIVE","comment":"Dr. Chima is very thorough and takes time to explain what he is checking for and what it means. I have found the staff to all be friendly and helpful. I do recommend shopping for glasses at other stores as well, as Pearl Vision's glasses tend to be on the high side.","updateTime":"2025-08-29T21:52:44.808361Z"},{"reviewer":"Nyoka Lovelace","starRating":"THREE","comment":"The physician was fine. The person at the front desk needs more training to work with customer and listen to what they are saying. I'm not sure she is wiping off equipments after each customer use.","updateTime":"2025-08-29T13:12:33.254917Z"},{"reviewer":"Lisa Kaminski","starRating":"FIVE","updateTime":"2025-08-29T12:35:58.077541Z"},{"reviewer":"Pamela Brown","starRating":"FIVE","updateTime":"2025-08-27T00:10:47.832140Z"},{"reviewer":"Carol Entrikin","starRating":"FIVE","updateTime":"2025-08-24T12:30:46.204982Z"},{"reviewer":"Rose Leininger","starRating":"FIVE","comment":"The Doctor was very informative and helpful. The employees were good to work with.","updateTime":"2025-08-23T13:02:20.385803Z"},{"reviewer":"JeoMetrics","starRating":"FIVE","comment":"Quick, thorough, and easy!! Great service overall!!","updateTime":"2025-08-22T15:42:17.288514Z"},{"reviewer":"Makinah Hodges","starRating":"FIVE","updateTime":"2025-08-18T15:40:20.132764Z"},{"reviewer":"Lois Samuels","starRating":"FIVE","comment":"Love coming here for my care. Everyone is always friendly and super helpful","updateTime":"2025-08-18T14:04:39.459825Z"},{"reviewer":"KaTina Futrell","starRating":"FIVE","updateTime":"2025-08-17T17:38:52.728550Z"},{"reviewer":"Rose Stokes","starRating":"FIVE","comment":"Everyone was friendly and efficient, it was much appreciated","updateTime":"2025-08-16T16:59:28.302994Z"},{"reviewer":"Rita Betts","starRating":"FIVE","comment":"This was a very good experience!","updateTime":"2025-08-16T16:58:21.035450Z"},{"reviewer":"Marlene Klein","starRating":"FIVE","updateTime":"2025-08-16T13:09:17.334739Z"},{"reviewer":"Tony Zheng","starRating":"FIVE","comment":"Quick and quality care","updateTime":"2025-08-15T13:35:50.325802Z"},{"reviewer":"Jason Fowler","starRating":"FIVE","comment":"First, what an excellent visit 😁\nEverything clicked on time for an in and out time of 30 minutes for an eye exam and completing the ordering of the glasses. And to bring it all together Johnny was the highlight of my day and made us feel so good. Thanks to everyone who helped us with our visit.","updateTime":"2025-08-13T16:43:48.945389Z"},{"reviewer":"Londi M","starRating":"THREE","updateTime":"2025-08-10T21:02:16.425232Z"},{"reviewer":"Michael Hudson","starRating":"FOUR","comment":"Wasn't a bad experience. The person that helped me had their own way of presenting the products. The doctor was super laid back and the assistants were really cool. My number issue was the cost. It's crazy that glasses cost this much.","updateTime":"2025-08-10T13:00:19.966725Z"},{"reviewer":"npeshe1","starRating":"FIVE","comment":"Great Store Selection and the most skilled people in the company.","updateTime":"2025-08-09T12:17:26.243505Z"},{"reviewer":"Robert McCourt","starRating":"ONE","comment":"Let me first start by stating that I am handicapped and walk with a cane. No one ever opened a door for me when coming in or leaving even when there was no other customers in the store. Then my order was supposed to have been placed on 7/09/2025. I was told it would be about 10-14 days. I called to inquire on day 12 and day 14 only be told that they were not in "they could be in later today or sometime next week", is what I was told. I then asked for the office manager who said he had to look into the situation for me. He called me back about 2 hours later telling me that there was a glitch in their computer system and that my order was never transmitted to the lab. So he put a rich on them and I picked them up on August 01, 2025. Then the prescription was not right, this was my doctors fault not pearl vision. So I drop them back off at pearl vision on August 07, 2025 to have the new lenses put in. Again I am told another 14 days and NOT GIVEN ANY RECEIPT TO EVEN PROVE THAT THEY HAVE MY GLASSES, this is because the guy who took them from me today said that he didn't have a receipt because he had not processed them yet. WHY NOT! I will never again purchase glasses from this Pearl Vision and I will tell everyone I know about my experience there.\n\nSo Disappointedly\nRobert McCourt","updateTime":"2025-08-07T20:16:15.036243Z"}]
